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carrnatalie C

1 reviews | Active since Aug 2016

20 Sept 2017, 16:13

I actually cannot deal with the incompetance of this company!!!!

I have a parcel arriving from China. It arrived in SA on 14 Sep 2017. I managed to find out who had the parcel and called Sharp Logistics. I have been dealing with the same incompetant receptionist since Monday 18 Sep 2017. On Monday 18 Sep, I was told that I must text her my address so she can get Skynet to deliver it on Tuesday. On Tuesday I call Skynet to see where my parcel is and they say they don't have it. I then call Sharp Logistics who swears that Skynet has the parcel and I will get it that day. I call late afternoon to only be told that my parcel was rerouted to Newcastle. The receptionst says that she will call me in the morning to advise me on my package. At 10h15am Weds 20 Sep, I called and she said they were offline and asked me again what my delivery address is. She took my number down again and said she would call me shortly. She never did. An hour went by and I called her. She said they got my parcel back at 10h30 and she will see if the driver will be coming to my area to deliver it. She said the driver will deliver the package by 1pm. At 4pm I called her and she acted like she has never spoken to me before. Saying that the driver was not coming to the Fourways area and she will get Skynet to take the parcel when they come at 5pm today. I am sick and tired of the backwards and forwards and the lack of priority with my parcel. I will never recommend Sharp Logistics to anyone. Worst company ever. Let's see what excuse they have tomorrow.

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