Frustrated and disappointed

I bought off of Aliexpress on Black Friday with an estimated delivery of 10 December. 20 December came and that was the last update I've ever received. I've went as far as doing my own research to contact the company and I've been calling for 2 weeks with a different story each time. There is no sense of urgency or empathy for customers. I've now been told that my package is untraceable since the driver allegedly brought it back to the depot after unsuccessful delivery (I've never been contacted). I would drive there myself but they seem to be conveniently closed on weekends.