Hellopeter
Share Your Experience
AT
Andre T

1 reviews | Active since Nov 2020

07 Dec 2020, 17:17

****, Pathetic/Non-existing Service - #stayawayfromthem

This company has NO moral values or standards. They send pushy salesmen to your home and get you to sign up there and then, with all the "bells & whistles" and fancy "never to be repeated deals"... Then I saw on HelloPeter that there are lots of people who laid complaints about their poor/non-service and struggled to cancel or get their refund back. What the salesman tell you and what the "fine print" actually says are 2 different things. I cancelled the transaction the very next day he signed us up, sent the parcel back in perfect condition at my own expense via couriers send all the necessary paperwork, then they eventually rep**** back to say that they're going to charge me R600 to rewrap the box the salesman left with us... This is NOT legal! It has now been almost a month 6th Dec will be 1 month since we've cancelled and we are still waiting for our refund of R2500. This company has Really bad business ethics and I will NEVER recommend them to ANYONE! I have copied my lawyer in already and if I do not get any joy through HelloPeter, then I am forced to let my lawyer loose on them. It's sick how these smooth-talking vultures intimidate people to sign up a ridiculous fees (R35 000) initially and then "do you a big favour" to get you to sign up on a "last one available" pitch... This company can make ridiculous amounts of money even if they just get people to sign up and cancel the next day. I wonder how many people do they catch out like this...

0
Replies (1)
AT
Andre T's update04 Mar 2021, 13:34
Reviewer Update
FOLLOW UP STATUS UPDATE: I eventually got my full refund from this company paid to me on the 20th Jan 2021 - from the 7th Nov 2020... Although a Legal Advisor / Customer Service guy called Hendrik White did his best, in a very professional manner, the company's main focus & internal systems is what lead me to this point... They have "pushy salesmen" to chase the numbers & very good Customer Retention/Service staff to "save" the customers from leaving/cancelling... So my advice is: Don't let them push you into a "last chance to get this magnificent deal" until you've read all the "fine-print" and "done your homework properly". To Hendrik: Thank you for your efforts and professional conduct - you might not have saved a client for the company This time round, but nobody would've been able to "save" me... You're a huge asset to this company. This issue has now been resolved without any further interactions. Although I see other good reviews where people might be happy with this company and might have good results - this was My experience to share so that other people do not go down the same road... PS: "If it's too good to be true - then it usually Is..."