wA
william A

1 reviews | Active since Jan 2015

28 Sept 2020, 19:51

Sharetrackin

<div>This is a terrible company to deal with. Numerous debit order complaints abound on Hello Peter and this is exactly the same for myself. I initially agreed to accept the upgraded package and I was supposed to receive support and have the program loaded onto my computer and to receive the documentation all of which never ever happened. Then I got debit deductions from a different company which I never knew of and I tried several times to locate who they were and finally got my bank to agree to stop these. Six months later I get called to tell me I am in arrears and have to pay including an extra month for notice or else I will be listed on ITC AS A BAD CREDIT RISK because I will not pay what they finally demand after identifying who this was that was debiting my account. A DIFFERENT COMPANY TO THE ONE WHO CONTACTED ME. Disgusting attitude and even worse arrogance when they are in the wrong. BE CAREFUL OF THIS COMPANY</div>

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Replies (3)
Sharetrackin
Sharetrackin's reply28 Sept 2020, 20:44
Official
Dear William, 

Thank you for escalating this matter to our attention. 

We will look into this immediately as you are a valued customer of ours.

Please expect someone from our offices to come in contact with you in the next 2 business days. 

We look forward to resolving this matter amicably. 

Kind Regards, 

Your Share Trackin™ Team. 
wA
william A's update01 Oct 2020, 14:06
Reviewer Update
No one has contacted me yet in this regard but the company simply complained to Hello Peter that my claims were all false and that they have tried to get hold of me on numerous occasions. However they have all my contact details?? I have provided all the relevant proof to Hello Peter Admin and I have requested that my complaint against Sharetrackin or whoever they call them selves now must stand. I will be in contact with, and I am taking the matter further, with the consumer council as well as this arrogant and bullying type of treatment of customers is not acceptable.
wA
william A's update11 Nov 2020, 09:32
Reviewer Update
This matter has been settled amicably and the issue is closed. Thank you for attending to this, your effort is appreciated.