Missing Pamper Package Treatment

I booked a package deal at Sharaella Beauty Spa in Edenburg, Sandton. The pricing is fairly reasonable. They cannot seem to distinguish between soft, medium and hard. One the****** who was massaging my partner had a runny nose and kept sniffing and didn't even bother to put on a mask. They didn't bother to look at the package I bought as they we didn't get everything included in the package. 1. Hot stones on the back 2. 15-Minute back exfoliation 3. 15-Minute foot file & scrub The 3 above items on the package were actually missing. That was actually very disappointing on their end and quite unprofessional for not verifying the package details.