VERRY ANGRY

I am so frustrated with the service i get from both SSDA and TENACITY(Ackerman's) I have paid the settlement amount on the 23/03/2022 already , i struggled to get the settlement letter from SSDA , I only got it on the 25/03/2021 after going personally to their offices which i waited for 30min before someone attends me . All i want is for this for this account to be removed from my credit report , with all the credit buraus , SSDA ia taking me from pillar to post , they always tell me they escalated. I want TENACITY to resolve this ASAP , i have paid 2 months ago already , FIX THIS PLEASE...***