Urgent Request for Settlement Letter and Credit Record Update

I am writing to formally address an unresolved issue regarding my settled account with Home Choice, which was handed over to SSDA. In April 2021, I was offered a settlement discount by SSDA to close my account, which I accepted and subsequently paid in full on 25 April 2021.

At the time, I was assured that I would receive a settlement letter and that my credit record would be updated to reflect the cleared account. Despite this, I have yet to receive the settlement letter, and there appears to be no update on my credit record. I have sent numerous follow-up emails, and each time I am assured that the matter is being escalated and that I will receive the necessary documents soon. However, to date, these promises have not materialized.

This ongoing delay has caused significant frustration, especially as I continue to receive calls from various companies informing me that I still owe Home Choice. This is unacceptable, given that I settled my account in good faith months ago as agreed.

I kindly request that my settlement letter be provided immediately and that my credit record be updated to reflect the closed account. Your prompt attention to this matter is crucial to resolving this issue and preventing any further impact on my credit profile.