Unprofessionalism

My account was wrongfully handed over to SSDA my Ngwathe Municipality . I contacted SSDA the second I got my first SMS to explain to them what had happened. I was paying the account off in installments and the account was 1 installment away from being paid up. The account has since been cleared. I have explained this to 10 staff members at SSDA. I have emailed the updated account and proof of payments to Zanele Nxumalo, [Email Removed] and [Email Removed] Still I receive constant calls trying to collect the money. I understand the fault initially was with Ngwate wrongly handing me over. However, since then I have proved that this account is paid up. Explained it over and over to your staff who keep telling me that everything is on the system and they've pinned my account and that I won't get any more calls as I have proved that the account is paid up. Your website paints the picture that your organisation is professional and that you provide excellent client service. I have experienced neither of these things. I am begging you to please stop passing the buck that the other departments aren't updating you. I have done as you asked. Please do your jobs and stop harassing me!