UNHAPPY CLIENT

BAD SERVICE EVER I PAID OFF MY ACCOUNT ON THE 9TH OCTOBER 2023,UP UNTIL TODAY THIS ****S HAVEN'T GAVE ME MY PAID UP LETTER.I TRIED CALLING THEM,SENDS EMAIL TO BANELE AT RECOVERIES DEPARTMENT KEPT ON GIVING EXCUSES THE=AT THEIR SYSTEM IS NOT WORKING NOW HE/SHE DOES NOT RESPOND ANYMORE.CALLED AGAIN TODAY SPOKE TO MARTHA STATED THAT THE PAYMENT HAVE NOT BEEN PAID OVER TO CELL C.I ALSO CALLED REQUESTED TO SPEAK TO THE OPERATION MANAGER AUBREY KHADI,I WAS THEREFORE TRANSFERED TO MATSHEPO WHO DID NOT EVEN PROVIDE ME WITH ANY HELP...ALL SHE SAID IS THAT I HAVE TO WAIT FOR 21 WORKING DAYS TO GET MY PAID UP LETTER WHEREAS BANELE SAID I WILL GET MY LETTER WITHIN 7 WORKING DAY.THIS COMPANY AND ITS EMPLOYEES THEY DONT HAVE ANY CUSTOMER SERVICE,NEITHER HONESTY WITH THEIR CUSTOMERS.THEY ALWAYS TELL LIES...WITH NO HELP.EVERYTIME I CALL THE RECEPTIONIST WILL SAY ALL THE MANAGERS ARE ON MEETING THEY WILL CALL YOU BACK,LOML GUESS WHAT!THEY DONT EVEN BOTHER TO CALL BACK THEY ONLY SEND THEIR PUPPETS TO CALL WITH NO EXPERIENCE AND KNOWLEDGE OF DEBT COLLECTION WORK.

I WANT MY PAID UP LETTER I CANT TOLERATE SUCH NONSENSE.