********* business practice

Last year August I called Shapiro Sheik Defries and associates to find out how much I owed in order to settle an account that had been handed over to them. I was assisted by a lady who gave me a settlement amount,and she assured me that after paying that amount that account would be settled and closed. I arranged with the lady for two equal debit orders to go off my account to settle that account. In August the first debit order went off and in September the second debit order went off, I trusted that this was then settled and closed and now a few months later I am told that I still owe R470.45 and when I ask why this is when I was told by them how much I needed to pay and I was debited by them that amount no one could give me an explanation. I am being told of interest but how is this possible since the information that I went on was supp**** by the company. I am very disappointed by what is happening, I am being called,Emailed And sms' Is Being Sent To Me, I am being billed for all this for an account I paid. Why was I given incorrect information by the consultant, and why am I being inconvenienced by that. I am very unhappy.