Unefficient, Unprofessional and *********** Consultants!!!

<p>Gooday,</p> <p> <br />I am following up regarding a Discovery Medical Account account query I made over 4 weeks ago and yet still nobody from SSDA has bothered to tge back to me.</p> <p> <br />I spoke to a consultant by the name of Mary Jane who was supposed to revert to me regarding a problem I had with my account.</p> <p> <br />It seems that they have been investigating an amount due to Discovery Medical Aid for quite some time now and I am the only one as the account holder who has not been kept up to up to date with whats going on.</p> <p> <br />The amount in question being investigated is R172 that I have been defaulted for by DiscoveryMedical Aid.</p> <p> <br />I had owed them R2172 and I had informed them that I paid R2000 which they acknowledged they received from their side.</p> <p> </p> <p>Knowing that I still had money due to them I made a further payment of R200 to square off my account owed of R172 which they say they never received which is why we are here to begin with.</p> <p><br /> </p> <p>Cindy Jean Pierre from Discovery is the consultant who I have been dealing with said I should contact SSDA to find out how much I owe you? </p> <p> </p> <p>Mind you I first contacted SSDA over a month ago and still nothing from you, absolutely nothing and I continuously have to hound you for the final due amount.</p> <p> <br />I have been trying to reach you guys and I keep chasing icompetent consultants who seem not to be able to simply follow up.</p> <p> </p> <p>Nobody at your call centre even bothers folllowing up with my account, its like I need to constantly beg you guys to assist me regarding an account I want to settIe.</p> <p> </p> <p>Again I called in yesterday and to fight with some lady over the phone around who gave me NO ANSWERS YET AGAIN and blatantly kept putting me on hold and this was around 11:18 am yesterday on 29 August 2016.</p> <p><br /> <br />I was defaulted for an amount which I had paid but still DISCOVERY & SSDA are still trying to investigate.</p> <p> </p> <p>6 weeks after contacting Discovery and nothing from them and now I have to chase you guys for the same thing for an account I am trying to settle. </p> <p> <br />My last converstaion with Cindy regarding this account was in July the 19th and I contacted SSDA immediately after which was about 4 weeks ago and AGAIN, no update! no banking details! And no follow up!</p> <p> </p> <p>What do I need to do to clear my name? You are clearly failing to do a simple task such as following with customers who were wrongfully defaulted now I must suffer beacuse of your lack of urgency & incompetency!</p> <p><br /> <br />Clearly since nobody is able to reach an outcome with the missing R200, or find it how about you send me your details so I can pay it again and clear my name from ITC.</p> <p> <br />This is very frustrating becuase your consultant are not only *********** but they fail to follow up with matters that require urgency.</p> <p><br />I will not be held liable to pay administration fees for an amount I had paid but was not found. If I managed to pay the R2000 and it was received by Discovery Medical Aid why would I not pay the outstanding R172 due on the account?</p> <p> <br />I want to pay off and settle my outstanding balance!!!!!!!!!! What do I need to do to get help from you???? This is seriously ridiculous now!!!!</p> <p><br />Can someone kindly get back to me urgently with regards to the outstanding balance due to Discovery and not R3000 as your silly consultant I spoke to yesterday says I owe which is FALSE because Discovery acknowledged they received the R2000 I paid.</p> <p> </p> <p>She even went as far as stating that the account was not update from Discovery's side which is incorrect yet again because Cindy Jean Pierre from Dsicovery acknowledged they received that payment in December, so someone on your team is eitherLYING or MISINFORMED and again how is that my problem?</p> <p> </p> <p>I want to close finalise the account and pay them their R172 and be done with them & you. AGAIN I will not pay for lawyers fees amounting to more than what I owe Discovery for an amount I had paid to them.</p> <p> </p> <p>Neither Discovery or SSDA bothered since last year when I was allegedly handed over bothered to send me any form of COMMUNICATION on the account to state that my R200 I paid was not received when I paid las year, so why must a pay admin / lawyers fees for what? When no one bothered communicating that they could not locate the online payment or received it on their end.</p> <p> <br />I am hoping someone will bother to do their job and to give me ANSWERS & ACCOUNT DETAILS fast and will help me settle this once and for all.</p> <p><br />Very Unsettled Customer</p>