JM
JABULILE M
1 reviews | Active since Nov 2019
06 Dec 2019, 19:36
The company is delaying the payment of my refund
I sent my documents as early as the 9th of November 2019 and 3 weeks ago a Capitec consultant made a recall on my behalf and your company is still delaying the payment of the refund. I do not know why because I do not owe the company anything. Today I went to Capitec and they advised me to open a case against the company and that is exactly what I am going to do because I have waited enough now.
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Shapiro Shaik Defries & Associates's replyOfficial
07 Dec 2019, 12:23Dear Jabulile ,
Thank you for contacting us regarding your refund.
We do apologize for the inconvenience you have endured herein.
Kindly note that as per our previous communication telephonically and via email , we are still investigating the matter . We can confirm that all your refund documents were received and are complete.
Once the investigation has been completed , we will revert to you and also confirm once the amounts have been refunded into your bank account.
Kindly be patient while we resolve your query to ensure that its resolved to your satisfaction.
You may contact us on the number *** or send us an email to info @ ssda.co.za for your refund query process status at any given time.
Regards,
SSDA Team
Thank you for contacting us regarding your refund.
We do apologize for the inconvenience you have endured herein.
Kindly note that as per our previous communication telephonically and via email , we are still investigating the matter . We can confirm that all your refund documents were received and are complete.
Once the investigation has been completed , we will revert to you and also confirm once the amounts have been refunded into your bank account.
Kindly be patient while we resolve your query to ensure that its resolved to your satisfaction.
You may contact us on the number *** or send us an email to info @ ssda.co.za for your refund query process status at any given time.
Regards,
SSDA Team
Shapiro Shaik Defries & Associates's reply07 Dec 2019, 12:23
Official
Dear Jabulile ,
Thank you for contacting us regarding your refund.
We do apologize for the inconvenience you have endured herein.
Kindly note that as per our previous communication telephonically and via email , we are still investigating the matter . We can confirm that all your refund documents were received and are complete.
Once the investigation has been completed , we will revert to you and also confirm once the amounts have been refunded into your bank account.
Kindly be patient while we resolve your query to ensure that its resolved to your satisfaction.
You may contact us on the number *** or send us an email to info @ ssda.co.za for your refund query process status at any given time.
Regards,
SSDA Team
Thank you for contacting us regarding your refund.
We do apologize for the inconvenience you have endured herein.
Kindly note that as per our previous communication telephonically and via email , we are still investigating the matter . We can confirm that all your refund documents were received and are complete.
Once the investigation has been completed , we will revert to you and also confirm once the amounts have been refunded into your bank account.
Kindly be patient while we resolve your query to ensure that its resolved to your satisfaction.
You may contact us on the number *** or send us an email to info @ ssda.co.za for your refund query process status at any given time.
Regards,
SSDA Team