RL
Rene L
1 reviews | Active since Feb 2011
08 Jan 2020, 11:30
Terrible service
Good day,
On the 17 December 2019 at 19:45 I paid a payment of R746.58 via pay@ on the link that SSD sent me with my reference number ***. That was the full amount outstanding according to pay@.
To date this money has not been allocated to my MTN account, I am being harassed by SSD on a daily basis , I have sent the screen shot of what I received from pay@ as confirmation of payment. Today I received a threating sms from SSD as well and the amount has now increased.
I swear I am going to the newspapers if this is not sorted out immediately and you don't provide me with a paid in full letter and update my bureau.
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Replies (1)0
Replies (1)
Shapiro Shaik Defries & Associates's replyOfficial
14 Jan 2020, 18:23Dear Rene ,
Thank you for bringing this matter to our attention ,
We apologize for the inconvenience endured herein .
We have looked at your account and confirm that we currently investigating the matter and we will resolve it as soon as possible.
The payment was made via pay@ and we are liaising with our IT department to trace and locate the payment .
We will revert to you once the payment has been allocated on the account.
Regards
SSDA Team
Thank you for bringing this matter to our attention ,
We apologize for the inconvenience endured herein .
We have looked at your account and confirm that we currently investigating the matter and we will resolve it as soon as possible.
The payment was made via pay@ and we are liaising with our IT department to trace and locate the payment .
We will revert to you once the payment has been allocated on the account.
Regards
SSDA Team
Shapiro Shaik Defries & Associates's reply14 Jan 2020, 18:23
Official
Dear Rene ,
Thank you for bringing this matter to our attention ,
We apologize for the inconvenience endured herein .
We have looked at your account and confirm that we currently investigating the matter and we will resolve it as soon as possible.
The payment was made via pay@ and we are liaising with our IT department to trace and locate the payment .
We will revert to you once the payment has been allocated on the account.
Regards
SSDA Team
Thank you for bringing this matter to our attention ,
We apologize for the inconvenience endured herein .
We have looked at your account and confirm that we currently investigating the matter and we will resolve it as soon as possible.
The payment was made via pay@ and we are liaising with our IT department to trace and locate the payment .
We will revert to you once the payment has been allocated on the account.
Regards
SSDA Team