Terrible experience with SSDA

RE ***

I have received a letter of prescription and was advised that the company had requested Saccra to update and remove from the bureau

I contacted Saccra and they advised me that they could not update and remove account from the bureau and that SSDA had to request it from the bureau

I have been sending mails to Elvina. She has stopped responding and has not sent any proof that the bureau update was requested

SSDA is quick to list but does not update thereafter

I need the listing to be removed and proof thereof mailed