TERRIBLE CUSTOMER SERVICE & ATTITUDE

Patricia called me re my Discovery outstanding debt. From the first time she called me she treated me with disdain, talking to me like a little child and having a VERY aggressive tone of voice. When I asked her to change her tone of voice, she spoke over me and shouted me down!!!!!! This person is a disgrace to call centre agents everywhere, and an even bigger disgrace to Shapiro Shaik!!! If I was Discovery, I would be very concerned as this company is treating your clients with disrespect, disdain and total lack of finding an amicable solution. Patricia would do well to find another line of work where she does not need to engage with the public, as she has absolutely ZERO skill in talking and engaging with people. I asked to speak to her supervisor, and she told me she could not let me do that. SERIOUSLY!!!!! On the 26 Feb when I was first contacted I requested a breakdown of the outstanding debt, I am still waiting for this. I was sent an SMS stating that they would debit my account for R500 at end Feb. This did not happen and now these animals are on my case for their F up!!!!!!