Terrible Customer Service

<p>Hi</p> <p> </p> <p>This has been an ongoing issue, me constantly having to call back and forth, receiving limited responses and not being updated.</p> <p> </p> <p>Shapiro Shaik Defries & Associates promised me once I pay my @home account completely it would take them 14 days to delist me. They were really lovely to deal with until they received my money and then the "nice act" went down the drain. </p> <p> </p> <p>They have advised me numerous times that they have updated my profile at the 5 major credit bureaus however every time I contact experian they advised me they have not received an update. I was advised it will take 14 days , it has now almost been a month and I am still stuck and cannot get this resolved. SSDA has provided me with a reference number but the agents advised its just a daily reference number, every time agents that drop the line on me and have not been very courteous also agents to escalate the call or when I asks to speak to the manager that has been dealing with my query "Daniel Molefe" he is never available or they promise he will call me back but he never does.</p> <p> </p> <p>I constantly receive the same responses ( when they wish to respond) and do not get answered the things I ask for in my email. </p> <p> </p> <p>Every time I contact experian , I am told something different and every time I contact CDS/SSDA they advise that it has already been updated. It is like they are busy playing a blame game as to who must do what and I am just caught in the middle. </p> <p> </p> <p>The sad thing is I used my very last money to pay these people and now when they got the money, they just couldnt care less.</p> <p> </p> <p>I dont know where to go from here.</p> <p> </p> <p>Completely dissapointed.</p>