Super unprofessional company

I had to go to their offices to get any kind of assistance and was told within 2-3 days I would get a letter stating the account I knew nothing about had been settled. I have been waiting for nearly a week now and I have called and emailed and received no help. Which means I have to go to Northcliff again and wait for hours for help. Be professional, answer phones and answer emails. Your agents can't re-direct in-house calls??????