SSDA pursuing disputed Cell C debt without verifying information – credit harm caused

SSDA has been contacting me regarding an alleged Cell C debt that has been formally disputed since July 2025.

I have repeatedly explained that:

The Cell C account was closed

The alleged amount arose due to Cell C’s failure to invoice correctly

The matter is under dispute and awaiting a paid-up letter from Cell C

During a call with an SSDA consultant today, I was advised that:

SSDA is acting on information supp**** by Cell C

SSDA is not willing to verify the correctness of that information with their client

A paid-up letter is required, which Cell C has failed to provide despite numerous escalations (over 6 months).

Cell C even confirmed this on Hellopeter and ensured the account was closed in July 2025.

As a result:

SSDA is pursuing a debt based on incorrect and unverified information

My credit profile has been negatively affected

I am being prejudiced due to failures outside my control

Continuing collection activity on a disputed account without verification is unacceptable. I have now informed SSDA that I am taking this matter forward with my legal advisor.

Unless this matter is urgently placed on hold and resolved with Cell C, I will proceed with formal complaints and legal action.