SSDA BAD SERVICE

My grandmother had an mtn account, when she retired I did a change of ownership to my company.

Mtn Mokopane said that all outstanding amounts is paid on the old account, and if there is any other charges or outstanding amounts, it will be deducted on my business account's debit order.

After almost a year a company called Shapiro Shaik de Vries and associates started harassing my grandmother about an outstanding mtn account. Every time I phone mtn and asked about the account on my companies name they said it was all up to date.

After a while I gave mtn my grandmothers ID number and they confirmed that there was an amount outstanding on her profile (and nothing went off on debit order like mtn Mokopane said), I paid the outstanding amount at mtn and their legal department sent an email to SSDA to confirm that this matter was resolved.

After this SSDA still harassed my grandmother and I decided to pay the amount they claim we owe them for legal fees.

a month has passed and now SSDA wants more money. I phoned mtn's legal department again and they said I should email my complaint to them.

I wrote a review on hello peter for mtn and they responded with the following on 31 January 2020:

Thank you for your patience.

Our legal department have confirmed the following

Please be advised that the account has been purged and the emails has been sent to the Credit Bureaus to update the client’s payment profile.

Kind Regards,

Alice van der Merwe

Today Temba (who is very rude) from SSDA phone my grandmother again and demanded payment.

Please get this resolved today