SHOCKING FEES AND SERVICE

Re - Final Opportunity on Discovery // Ref no: ********** 629 // SSDA

please refer email communication from ********** dated 24/07/2017 ********** It states that "the current status of your account is as follows : 1) amount handed over : R3280.00 2) Fees : 471.39 3)Interest : 167.36 Current balance outstanding including penalties : R4365.49. Clearly incorrect when one adds up the amounts. Hence should be R3918.75

Please refer email from ********** on 14/11/2017 @ 02:50pm- to your said email address above, categorically clarifying this and requesting confirmation of the error and stipulating the intent to pay.

please refer to another email communication once more - stating that we await your response. A further telephonic communication was had with your Sharlene Losper advising of this and she acknowledged the error in the miscalculation and said she will speak to her team leader and get back to us. She failed to revert with the correction as requested. Once again denying us the opportunity to settle the account.

I refer to another email communication on the 21/11/2017 @ 09:49am clearly explaining our frustration, our communication with Sharlene and her failure to revert. We have stated categorically here that we will not pay a cent more as we were prepared to settle on the 14/11/2017

Refer to another email sent on 05/12/2017 once again begging for confirmation....NOTHING.

Finally we then get a DIRECT communication from a ********** and not the generic info@ssda ...now asking R4915.55. An email reverting to his communication was sent on 21/12/2017 @ 09:03am explaining the scenario with the other threads attached. Another email was sent on 21/12/2017 asking for invoices and statement of account. We got an email from him on the 28/12/2017 @ 09:35 telling us to refer to an attachment but there was nothing. Another email was sent to him 0n 29/12/2017 @ 06:42pm advising him of this and he FINALLY sent the statement of account but not the invoices on 30/12/2017. It seems to me that your system automatically generates debits will-nilly without substantiating.

To us it seems that this is your modus-operandi - not to make things easy for the client-to leave things unattended -pretend that you are dealing with a situation - not get back to clients - all a desperate attempt to keep adding ridiculous fees. This is exactly how we feel.

i would like to advise, we have come to the conclusion that you were never going to revert to us with conformation of the error, so we have made a payment of R3918.75 as per the correct calculation of the amounts stipulated by yourselves on the email dated 24/07/2017. We feel strongly that we are in the right as we have proof of our intent to pay.