Shapiro violates the POPI act on a regualr basis.

Shapiro is unwilling to help their clients and never get back to their clients over emails. I requested a payment arrangement in August and have yet to receive a response from their company. I also have an issue with the fact that my Fix clothing account was handed over without my knowledge whatsoever. I had contacted Shapiro in August 2023 where I had to give them the correct email address along with the correct contact number.

For over a year I was charged telphonic calls, SMS charges and email charges, however I never received any of the above mentioned mails or calls.

I have requested a reconciliation of the account due to these reasons which they refuse to do. I am still waiting for their debt collectors certificate and power of attorney to deal with the account.

On top of that my account was handed over on a balance of R3500.00 and they account has increased to R4 100 even though I have made payments that amount to R2200.00 I want this account rectified. It states that tin the popi act all personal information needs to be treated with heightened sensitivity, care and protection which has not be done as someone else has been receiving the meals and phone calls. therefore the company has violated the popi act. it FURTHER states in the popi act that written consent needs to be given to the debt collector from the client and customer which was never done. I want this account rectified or I will be taking this matter further due to the popi act not being followed legally. It further states in the popi act that the customer need to be given notice of the account being handed over which was never done, so how does Shapiro work on these matter when customers arent aware of the account being handed over. Their practises are *******.