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Charne C

1 reviews | Active since Mar 2021

07 Nov 2022, 13:26

Shapiro Shaik Defries & Associates [SSDA] - worst company to deal with

Having the worst experience with SSDA

Constantly getting messages to say we have an outstanding account Call them they say its a cell c account and we must follow up with cell c to see what it is for and if it is paid up we must send them the proof

Follow up with cell c, get a paid up letter form cell c that our account is all paid up

Send SSDA the paid up letter, follow up daily with them to see if they have received it, every time they say they referring it to some one, but we still getting the sms's to say that it is not paid

When will someone just clear our account and give us a straight answer, your call centre agents are rude and put the phone down when they don't like what they hearing

I have ticket number after ticket number after ticket number, i have an excuse every single time or a different reason every single time i call in

Someone needs to assist us with this matter soon, or we will take legal action

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Replies (2)
Shapiro Shaik Defries & Associates
Shapiro Shaik Defries & Associates's reply08 Nov 2022, 07:21
Official
Good day,

 Please note that a response has been sent to the email address provided.

SSDA Resolutions Team 
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Charne C's update12 Dec 2022, 10:12
Reviewer Update
SSDA say they reply privately, they reply once and then nothing is done about it after that - Still don't have answers on the above and still struggling with it - No response from SSDA on emails or phone calls