Shapiro Shaik Defries & Associates Bad Service with MTN Account Handling

<p>Your Agent:</p> <p>Gugulettu Simulane</p> <p>Called 24 February 2017 09:15 - 09:30am</p> <p>I explained and e-mailed her correspondence via e-mail from both personal and work mail address</p> <p> </p> <p>This below is previous correspondence with you:-</p> <p> </p> <p>Please note that again this morning Sibusiso called me asking to pay the outstanding amount.</p> <p> </p> <p>Please see Communication to MTN:</p> <p> </p> <p>07 March 2016 – Sent first e-mail to cancel contract only after 24 month contract term comes to end</p> <p>23 March 2016 – Sent second e-mail to cancel contract only after 24 month contract term comes to end</p> <p>24 March 2016 – Correspondence received from MTN Retentions, advised that the last 2 months will run its course but contract needs to be cancelled at the end of the 24 month period.</p> <p>29 March 2016 – Further correspondence from MTN Retentions confirming the above.</p> <p>5 April 2016 – Further correspondence from MTN.</p> <p>18 April 2016 – Further advised that cancellation until 08 May 2016 which is the last day of the contract.</p> <p> </p> <p>Account was paid up until 08 May 2016 (Last day of Contract)</p>