Settlement

Paid up my edgars account in FULL after I received a settlement amount this amount was paid in June 2020 its now March 2021 still no settlement letter still getting annoying calls telling me I owe an x amount and each time I tell my story I am told the matter has been escalated until when I have sent all the proof needed but still I am not getting any joy or help... Come one now I need my name cleared ASAP