JG
Jameson G
1 reviews | Active since Nov 2019
27 Nov 2019, 17:59
********
I have been harressed by these people. Claiming I owe on my MTN account. I pay my account every month using the MTN app. When I ask them to send me an account they are not able to do this. I have since contacted MTN ***** to help me. MTN have strict rules regarding outstanding accounts and would cut my line immediately if I was in arrears. This is such a **** PLEASE BE WARNED
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Shapiro Shaik Defries & Associates's replyOfficial
29 Nov 2019, 10:01Dear Mr Gronbeck ,
Trust this finds you well ,
Kindly accept our sincere apology for the inconvenience.
Please be advised that we have liaised with you numerous times requesting for you to please furnish us with documentation pertaining to your account status with our client MTN. We still have not received the documentation.
We have sent another email to *** requesting for the documentation. Once we have received the documents , we will liaise with our client MTN to investigate and provide us with an instruction to cease collections and close file if the account is up to date or if there was an error in handover.
We have currently pend this account until we resolve your query.
Trust this finds you well ,
Kindly accept our sincere apology for the inconvenience.
Please be advised that we have liaised with you numerous times requesting for you to please furnish us with documentation pertaining to your account status with our client MTN. We still have not received the documentation.
We have sent another email to *** requesting for the documentation. Once we have received the documents , we will liaise with our client MTN to investigate and provide us with an instruction to cease collections and close file if the account is up to date or if there was an error in handover.
We have currently pend this account until we resolve your query.
Your urgent response will be highly appreciated herein.
Regards,
SSDA Team
Shapiro Shaik Defries & Associates's reply29 Nov 2019, 10:01
Official
Dear Mr Gronbeck ,
Trust this finds you well ,
Kindly accept our sincere apology for the inconvenience.
Please be advised that we have liaised with you numerous times requesting for you to please furnish us with documentation pertaining to your account status with our client MTN. We still have not received the documentation.
We have sent another email to *** requesting for the documentation. Once we have received the documents , we will liaise with our client MTN to investigate and provide us with an instruction to cease collections and close file if the account is up to date or if there was an error in handover.
We have currently pend this account until we resolve your query.
Trust this finds you well ,
Kindly accept our sincere apology for the inconvenience.
Please be advised that we have liaised with you numerous times requesting for you to please furnish us with documentation pertaining to your account status with our client MTN. We still have not received the documentation.
We have sent another email to *** requesting for the documentation. Once we have received the documents , we will liaise with our client MTN to investigate and provide us with an instruction to cease collections and close file if the account is up to date or if there was an error in handover.
We have currently pend this account until we resolve your query.
Your urgent response will be highly appreciated herein.
Regards,
SSDA Team