Ridiculous call center service

<p>5 days after making payments I still do not have my paid up letter . I have sent them POP 6 times already. I spoke to Gloria a day Zanele none of them seem to have helped. I called them 4 times waited to be assisted and eventually when I became 1st in line my line got cut off . They giving me lousy excuse and reason. </p> <p> </p> <p>Your call center agent are rude and not helpful., they address you as if they are bored . I need a senior person to deal with this matter as soon as monday</p>