Prescribed debt

Last year Shapiro sheik has listed me for a Fashion express account, when I contacted them they advised me that the account is no longer with them and when I asked how they can list me on ITC, they said they never listed me. I go the details removed from mu credit report. Again you have listed me on ITC for the same account, using a different name. When I called your offices again you say the account is not with you and you busy telling me I must call this and that. I don't have the time nor the patience to sit on the phone the whole day and since you cannot assist I WILL refer this matter to the debt councillor association of SA, since you are listing prescribed debt.