POOR SERVICE EXPERIENCED FROM SSDA AND MTN

I refer to the email sent to ***, dated: Wednesday, April 19, 2023 8:17 AM. MTN notified me of an outstanding payment in February 2023 and it was paid over to MTN using reference BA*** and MTN Legal team confirmed my account was fully paid and proof of payment together with proof of communication was sent to SSDA manager. Until this day no one has resolved this case and provided a confirmation letter that this has been sorted.

In November 2023 I checked my profile under Consumer Profile Bureau and this case was shown under default records as "written off". Who granted approval to declare this as a write off under my profile whereas the payment was done to MTN and SSDA was provided with all proofs to have this cleared out?

Year 2024, April : I visited MTN branch in Mall of Africa and I was told the status still shows my account as handed over whereas communication and proof of payments were sent to *** and *** and until this day no one has resolved this case and sent a confirmation letter to me.

I need this resolved by SSDA and MTN as it is blocking me from taking a new contract!