Poor customer service

I had an account with TFG that was eventually handed over to Shapiro Shaik Defries & Associates due to me been unable to make regular payments as i was unemployed. I was in constant communication with Shapiro Shaik Defries & Associates over time and have been able to pay whatever i could afford at times. It happened that i went to one of the stores on 26/06/2020 and requested a settlement amount which i got and settled account on even date.

I then received a call from Shapiro Shaik Defries & Associates 2 months later advising that i still owe money on the Foschini account. I spoke to a lady by the name of Nompilo who was so rude and didn't want to understand that I'm at work and can't speak. She then forced me to speak to her and told me she was going to charge me since i don't want to speak now. When she first called me she told me i owed R180 but later on after 30 minutes she then told me i owe about R240 due to charges.

She told me i was not supposed to pay at TFG stores but i have been paying there previously and Shapiro Shaik Defries & Associates didn't seem to have a problem. When i asked her to explain how come i still owe Nompilo didn't give me proper reply but just said that's how it is.

I then went to Foschini and was given a phone to call Shapiro Shaik Defries & Associates whereby i spoke to Sharon who then promised to take up matter with supervisor and i still haven't received a phone call.

Foschini did confirm with me that i owe them nothing. Nompilo is so rude and she ruined my day and doesn't have good telephone etiquette