PLEASE SEND ME THE PAID UP LETTER AND,CLEAR MY NAME IN CREDIT BUREAU

i had an account with sportscene which was owing 3000 then in 02 May 2022 i paid the account in full the debt was settled i no longer owe anything ghen Shapiro Shaik defries promised a,paid up letter since last year 2022 I've been waiting for the letter now it's 2023 still waiting for the letter