Pathetic customer service !

I've settled my Mobicred account, but despite multiple phone calls and emails to Zamile, I've yet to receive my paid-up letter. Mobicred claims they sent it on September 15th, but it's nowhere to be found. The lack of response from Zamile is unacceptable, especially considering how aggressive they are when you're behind on payments. The service is subpar, and it's disappointing