NZ
Nelisiwe Z

1 reviews | Active since Oct 2017

29 Oct 2018, 12:01

Pathetic

Wow, so a debit order went through on the 25th of October. This morning I called requesting a paid up letter, I was advised that it will be given after 41 days ?, what nonsense is that. Paid up letter is 7 to the 21days. Can this be sorted out like right now

0
Replies (5)
Shapiro Shaik Defries & Associates
Shapiro Shaik Defries & Associates's reply29 Oct 2018, 12:21
Official

We apologize for any inconvenience you may have endured herein.

Please furnish us with you account reference in order to asst you urgently.

Kind Regards,

SSDA Team

NZ
Nelisiwe Z's update29 Oct 2018, 12:42
Reviewer Update
Account reference number is ********** 632
NZ
Nelisiwe Z's update30 Oct 2018, 14:45
Reviewer Update
What was the reason for requesting my details???? I'm still waiting
Shapiro Shaik Defries & Associates
Shapiro Shaik Defries & Associates's reply30 Oct 2018, 15:04
Official

Thank you for your response ,

Kindly be advised that a zero balance letter was sent to you on the 29th October 2018.

Your paid up letter may only be furnished to you once after 41 working days counting from the last date of the settlement remittance. This is just a security measure implemented to ensure that there are no reversals from our customers.

Cash payment paid up letters are issued immidiatley once the payment reflects.

Your ITC delist will be updated by our client Discovery.

Kindest Regards,

SSDA Team

NZ
Nelisiwe Z's update30 Oct 2018, 15:53
Reviewer Update
I will reverse it and make a manual payment. This is a moomish 41days u are unbelievable shame