Paid-up letter not issued after settlement

I settled my MTN debt with SSDA on 28th July 2025. Since then, I have been requesting a paid-up letter as proof that my account has been fully settled. However, every time I contact the call centre, I receive different answers. Some agents tell me it will take two weeks, others say I should keep checking, and others give me vague responses without a clear timeframe.

This inconsistency is very frustrating and unprofessional. As a consumer, I have the right to receive a paid-up letter promptly once my payment has cleared. I need this document for my own records and to ensure that my credit profile is updated.

I kindly request SSDA to urgently issue my paid-up letter. MTN Account no:BA***