PN
Pamela N
1 reviews | Active since May 2020
09 Jun 2020, 14:22
NO SETTLEMENT LETTER PROVIDED AND ACCOUNT STILL REFLECTING UNPAID
I received a call from SSDA on behalf of Virgin active regarding my account. was given banking details to settle the account, but Virgin active says no payment was received and i am struggling to get reasoning from SSDA, their emails bounce back, A Nonhlanhla Ngobese keeps on emailing but doesnt provide any information as to what was done with the funds i paid to account number they provided, they cant even give me a settlement letter.. THIS IS SO FRUSTRATING, IT WAS SAID ONCE PAYMENT IS DONE I WILL BE PROVIDED WITH SETTLEMENT LETTER, AND I AM BEING SENT FROM PILLAR TO POST, AND ACCOUNT THAT STILL REFLECTS AS OUTSTANDING.....
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Shapiro Shaik Defries & Associates's replyOfficial
12 Jun 2020, 16:48Dear Pamela N
We apologize for the poor level of service that you have endured ,
Kindly note that we have seen that your account has been settled and we have sent request to client to give us the permission if we could issue you paid up letter .
Kindly note that the letter has been sent to the email provided by you .
Kindly accept our sincere apologies for the delay in resolving your query.
Regards,
SSDA Team
We apologize for the poor level of service that you have endured ,
Kindly note that we have seen that your account has been settled and we have sent request to client to give us the permission if we could issue you paid up letter .
Kindly note that the letter has been sent to the email provided by you .
Kindly accept our sincere apologies for the delay in resolving your query.
Regards,
SSDA Team
Shapiro Shaik Defries & Associates's reply12 Jun 2020, 16:48
Official
Dear Pamela N
We apologize for the poor level of service that you have endured ,
Kindly note that we have seen that your account has been settled and we have sent request to client to give us the permission if we could issue you paid up letter .
Kindly note that the letter has been sent to the email provided by you .
Kindly accept our sincere apologies for the delay in resolving your query.
Regards,
SSDA Team
We apologize for the poor level of service that you have endured ,
Kindly note that we have seen that your account has been settled and we have sent request to client to give us the permission if we could issue you paid up letter .
Kindly note that the letter has been sent to the email provided by you .
Kindly accept our sincere apologies for the delay in resolving your query.
Regards,
SSDA Team