GC
Gail C

1 reviews | Active since Apr 2023

06 Feb 2024, 15:21

MULTICHOICE - SSDA

I have not received any communication from SSDA in reply to my original review, other than the same phone-calls. I did receive an SMS message on 28th December 2023, from SSDA, informing me that “My Multichoice account had been identified to be settled in the next 48 hours, for your debt relief, due to its low balance of R290.16. Call us on *** – SSDA”. I ignored the message as every-time I have phoned them, they do not reply, give me a run around or are unable to handle the call. I DO NOT OWE MULTICHOICE OR ANYONE ANY MONEY or EVER HAVE owed money, and today once again someone phoned me from SHAPIRO, SHAIK, DE VRIES & ASSOCIATES to say that I owed R500 and something Rand!! I once again explained that I did not owe money and I have now blocked the number which phoned me. I subscribed to DSTV Premium online and paid immediately with my credit card. I was unable to access the programs and the system ****led continuously. When I complained to DSTV, I was informed that I had not paid and then had to produce proof of payment. The bank sent me a verified proof of payment for forwarding to DSTV, as FNB online does not allow for duplicate proof of payments to be sent. after shocking service from DSTV, I cancelled the subscription and that brought up another problem as I could not cancel! After many phone-calls and e-mails, I eventually received an email confirming payment and that the subscription would be cancelled. Some time later I started receiving calls from SSDA. I will not entertain this harassment and best that they CEASE AND DESIST immediately before I contact the ombudsman and my attorney!!! Kind regards

0
Replies (1)
Shapiro Shaik Defries & Associates
Shapiro Shaik Defries & Associates's reply15 Feb 2024, 12:58
Official
Good day,

Please note that a response was sent to the email address provided.

SSDA Resolutions Team