MTN account

Good day

MyMTN account was handed over to SSDA. I was making payments since it was handed over. On July 24 I asked for my statement to see the progress of my payment because they don’t send me statements but they always acknowledge my payments by sending me and email. So on the statement that I received in July 2024 Sub total payment received was *R 16,668.34* Total amount outstanding was *R 11,288.32* Cash required (including Vat) was *R 12,232.63*

I then made payment of R500 on September, October, November which is a total amount of R1500

Last month I asked for my statement again so they I can work off how I can pay of my balance, I was expecting a balance from R10 500 at least

To my surprise the balance went extremely high and the statement was not making sense from the statement I received in July 2024

In the new statement of 2025 Sub total payment received is now R 12,168.34 and no longer R16 668.34 Total amount outstanding is now R 18,460.72 how is got to this amount from R11 288.32 and the R500 payments for August, September and October I don’t know

Total cash required now being R 19,355.89 from R12 232. 63

Some payments that reflects on the first statement no longer reflect on the second statement. When I ask why I’m not getting answers. I’m being told that some payments don’t reflect on their system while received payment acknowledgement emails from them each time I made payments

I still have a copy of both statements as my prove that this company or MTN is exploiting money from me of which I do not have and leaving with a bad debt review.

Can you kindly please assist to resolve this matter. I have send them countless emails but they are not even responding to my emails