LEGAL Call Centre BULLIES - SSDA

Item: Shapiro Shaik Defries & Associates
Rating: 1
Author: Elza D

SSDA owes us money due to surplus payments wrongfully made to the firm. On the 12th of August, we drove to the offices of SSDA to settle the matter as one does not get any joy via telephone. On the 12th of August, we were promised that the funds will be paid back in our account within 14 days, not 30 days as they admitted it was funds wrongfully received by SSDA. The manager confirmed that usually the payments are done after 30 days but assured us that he will arrange that it be paid back within 14 days. To date 4 and a half weeks have passed. Still, NO PAYMENT has been done by SSDA. I called in and spoke to Ditumetsi Sene who was blunt and arrogant with me and refused to put her line manager on the phone when I requested to speak with her line manager. What were wors is that she refused to transfer my call to their financial department. She stated that she were not able to transfer a call to the financial department. Strangely the SSDA contact number is *** and the financial department is ***

Helpful (0)

Replies (2)

Shapiro Shaik Defries & Associates's replyOfficial

08 Nov 2019, 11:05

Dear Elza ,

Thank you for bringing this matter to our attention.

We apologize for the inconvenience you have endured herein.

This is to confirm that the refund was processed on 27th September 2019 and the surplus amount was paid back in the account the payment came from.

Thank you.

Kind Regards,
SSDA Team

Shapiro Shaik Defries & Associates's reply08 Nov 2019, 11:05

Official

Elza D's updateReviewer Update

08 Nov 2019, 12:51

Dear SSDA, please note that the above waterd down apology is far from satisfactory. Reason being: 1.) No mention was made of SSDA conducting a propper internal investigation into the reported rude behavior we endured from the SSDA telephonist, Me Ditumetsi Sene. 2.) SSDA also refrained from acting with truthful financial conduct, as we have not been paid out the financial interest our funds generated, whilst SSDA ********ly kept our funds in an SSDA bank account. SSDA conveniently refrained from acting with due financial diligence, regarding paying out interest generated from funds not legally belonging to them. Please note that this matter will remain unresolved until both matters mentioned above, have been addressed in a corporate fitting manner.
E.D.

Elza D's update08 Nov 2019, 12:51

Reviewer Update