Lack of communication

I have been receiving messages from SSDA for some time. on the 06th May 2019 i sent an e-mail to ********** and the following day i called requesting statements and copy of summons if they were ever issued. Grace Modiehi Moloi rep**** saying she has requested the documents from t their clients. that was the last time i heard from them, i sent two follow up e-mails this morning i received an e-mail from Jerry Govender stating that the accounts have since been closed by their clients and i need to contact their clients directly. i then asked for the reasons for closures i was told that it was due to no contact with with me on their side. when i raised that i have called the company the reason changed to "the retractions take place after our clients have requested for these files to be retracted "

i will be contacting the said clients but my advise is let the consumer know in advance not to keep me in the dark. right now the tone of the e-mail had a bit of irritation when i am being told that the matter will be flagged as closed and resolved. a person can't just be in a hurry to say such while i still seek answers. jerry you can communicate better as head of QA and Resolutions

Jerry and Grace as ambasaddors of Resolutions department i think you can do better and improve the communication between your company, clients and consumers.