Incompetence

I am very disappointed with the service I’ve received from SSDA. I settled my account months ago and immediately sent the proof of payment. Despite this, I kept receiving calls demanding that I “settle the account.” I gave them the benefit of the doubt and sent the proof of payment again, yet the calls continued. This shows a serious lack of proper record-keeping and internal communication. It is extremely frustrating to be repeatedly contacted for a payment that was made long ago, especially after providing all the necessary documentation more than once. I expect a company to respect customers’ time, maintain accurate records, and resolve issues promptly. Instead, I’ve had to deal with unnecessary stress and repeated interruptions over something that should have been sorted out the first time.I am livid and I expect my this issue to be resolved immediately!!!