HORRIBLE HORRIBLE EXPERIENCE

Where to start, the fact that company is still in business is scray!!!! On the 2 Nov I received an email stating that DSTV had handed me over, this was very confusing as DSTV is paid in advance and as far as I am aware everything was up to date. I have been trying to get hold of them since then with no luck, every call centre agent that answers gives me the same answer "I cannot assist as I dont deal with DSTV Accounts but I will get them to call you back"..........well that never happened!!! then today I get a threatening email saying numerous attempts to get hold of me have failed (this really made me angry) so I try again, first 3 calls with the same results as every other time when I called. So lets try Whatsapp, well that was useless as they had the incorrect email on one of the questions. Finally at 4:30pm today I sent me 2nd email and guess what................NO RESPONSE, NO CALL NO NOTHING... so now I ask you, you want money from me but I cannot get hold of anyone that can explain or assist me........ I would advise any company looking at handing over their debt to a company to use a company that knows what they doing and how to assist customers trying to sort out or find out why they are getting these emails.