Horrible experience

I have a Foschini account that has been arrears for a long time. It was handed over for collection in May this as I have been trying to clear my name from debt. I got an alert from transunion and i have never receice any call from them since May. In July I tried to Google the number and call and I made an arrangement which didn't appear on my bank app. I didn't receive any notification form the bank and I made follow and the bank had nothing for met to approve. Even after that I had no call from the collectors as usually when they do not see anything happening. Last month I went to Foschini store they helped me call the head office it was Sunday so the last who helped me told me that she will log a query for me as the account was no longer with them. She did that and I did receive an email but still no call and the weeks went by . During the waiting I called the collectors and the male consultant who responded told me that he will send the complain to those who are collecting they will call me. No one has ever called me so today I decided to try them again and I spoke to the lady who told me that she will cancel the previous arrangement as I was saying nothing had been done. As I was at work I gave all my details again which is my bank account number for confirmation. However I had a client therefore I requested her to call me back after 10 minutes. My day ended today no cal was returned I really do not know what can o do to have this matter resolved as I have been using my money to call and ask them to collect from me. I do not know how to be a good citizen in South Africa because as far I understand once account s are handed over debt collectors should be in your neck to make sure you make arrangements. With this Foschini account it has been a nightmare which makes me stuck in the things that I want to do like buy9ng a house or a car I want to know how long should I keep begging them to pay this account as I have given up on trying to beg