Furious and Frustrated

So i pay up my fnb account with SSDA on the 14th of Feb 2019!! SSDA never contacted their client to update my credit profile with the Credit Bereau.Last week i had to phone them to remind them how to do their job.They assured me they will contact fnb but today i am on the phone again with them fighting to get my name cleared.i spoke to a lady Allison that said she would try and ascellate my query.Hopefully she can help this hopeless soul and is not as *********** as the rest of Ssda's staff