Falsifying Credit information to Credit Beureas

I have been trying to get my account completion letter from you guys for three months now. My credit has been falsey recorded by all Credit Bereus because you guys refuse to provide me with my paid up letter. What do i have to do because i have already paid the account in full in Month. My credit score has gone poor and i have lost assets all because of you guys refusing to provide my paid up letter, i need help anyone please assist , I have called about 5 of their agents they taking around circles. Almost as if its their strategy to damages credit as much as possible for people. ***