Extremely Bad Service

To whom it may concern,

With the horrible service I've been getting from this ssda since the day I decided to pay off my old mutual account. I doubt this email will yield any results considering the level of incompetence in your organisation.

To be honest, I don't care anymore, whether I get feedback or help from you guys. I've given up trying. This email is just to tell you that you are one of the few extremely unprofessional companies in South Africa. You have rude, untrained and quite unprofessional call centre agents who does not even bother portraying a tiny bit level of professionalism when talking to clients. They laugh and chat on the background when you try to tell the person assisting you that you are struggling to hear.. He\She will arrogantly tell you that is a call centre it is bound to be noisy as if we've never interacted with call centres before. It took me days to get Settlement letters from you guys, this is after calling several times until I was assisted by some Tshokolo Petrus who needs basic business communication training. Then there's that messenger chat you installed which takes forever to be responded to. ? whats the point of having that exactly? I paid up my accounts on the 29 January 2019, when I called after 3 weeks to request a paid up letter, I was told that it takes 30 days because ssda is seemingly waiting to confirm if i did not reverse the funds. Yesterday, after 35 days I called to check if the letters are ready only to be told it will take another 30 days. Basically, In your company it takes 65 days to issue a "paid up"letter. It is madness to me but it probably make sense to your unprofessional company. Like I said, I dont care whether you help or not. IJUST SEND THIS EMAIL TO LET YOU KNOW THAT WE ARE AWARE OF YOURLACK OF PROFESSIONALISM