Disgusting Service Delivery and Negligence

My worst experience ever having to deal with Cellc & SSDA to have my account settled after a whole year. I've made countless attempts with mails and telephone calls. I have an account with Cellc which Ive settled with SSDA in 2022. Still I have not received a paid up letter concerning the account after numerous inquiries and escalations which I still have to call in for everyday.

I've been promised from call centre consultants named Portia and Palesa. They have all made promises to contact me back within 48 hours and it's already been a whole year.

There is no urgency or any form of contact resolution in this department and it will remain a low rated company for its negligence and unworthy staff with no empathy.

SSDA is neglecting the fact that this is an urgent matter which is negatively impacting my ITC scores on Transunion. I am done with this frustration and will have this taken further.