SG
Samantha G
1 reviews | Active since Feb 2013
06 Nov 2018, 17:38
Disgusting service!!
Due to their lack of communication with me, this company now owes me a refund for my account that closed in Feb 2018, yet failed to notify me due to their incompetence. Now after sending email after email since 26 Oct 2018, they still refuse to communicate as to when I can expect my refund of R800. I find them unprofessional and useless and if it were I still owing, no doubt would of been hounded for payment everyday.. So SSDA, where and when can I expect my payment of R800 from you???? How many other clients do you continue to accept payment from after their account is paid up??
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Replies (2)0
Replies (2)
Shapiro Shaik Defries & Associates's replyOfficial
07 Nov 2018, 17:04 We apologize for any inconvinience that might have resulted herein,
Please furnish us with your account reference number in order for us to contact you to resolve this matter.
Thank you.
Kind Regards,
SSDA Team
Please furnish us with your account reference number in order for us to contact you to resolve this matter.
Thank you.
Kind Regards,
SSDA Team
Shapiro Shaik Defries & Associates's reply07 Nov 2018, 17:04
Official
We apologize for any inconvinience that might have resulted herein,
Please furnish us with your account reference number in order for us to contact you to resolve this matter.
Thank you.
Kind Regards,
SSDA Team
Please furnish us with your account reference number in order for us to contact you to resolve this matter.
Thank you.
Kind Regards,
SSDA Team
SG
Samantha G's updateReviewer Update
07 Nov 2018, 19:07On 26 Oct 2018 at 12h59, an email, was sent to ********** address given by your call Centre agent, attached to the email is a screen shot showing proof of account being closed, according to your agent, your system shows you owe me R694, yet you received 8 installments of R100, after account closure and according to your agent it's due to collection fees...well how do you charge collection fees on a zero balance? ?? Eight installments, R100 each, after acount closed totals R800!! That's what I paid, that's what you owe. Accoout no ********** 4
SG
Samantha G's update07 Nov 2018, 19:07
Reviewer Update
On 26 Oct 2018 at 12h59, an email, was sent to ********** address given by your call Centre agent, attached to the email is a screen shot showing proof of account being closed, according to your agent, your system shows you owe me R694, yet you received 8 installments of R100, after account closure and according to your agent it's due to collection fees...well how do you charge collection fees on a zero balance? ?? Eight installments, R100 each, after acount closed totals R800!! That's what I paid, that's what you owe. Accoout no ********** 4