OB
Olga B

1 reviews | Active since Jul 2011

16 May 2023, 12:20

COMPLAINT - DISGUSTING / POOR TELEPHONE MANNERS

I have received numerous calls from the following numbers: *** ***6 As soon as I answer, the phone is thrown down in my ear. No courtesy of Hello or I am sorry, wrong number. I then called both numbers back 5 times and the phone again was thrown down in my ear when I starting speaking ON EVERY OCCASION. I eventually got through to a guy who rushed me through the question of why they were calling me to say they were looking for another person and duly threw the phone down on me AGAIN. The number of calls I receive for a LEBOGANG is shocking.

I then called *** and asked to speak to someone regarding this bad service and the phone was thrown down AGAIN. I called back and requested to put through to the complaints department and went through to the Reception/Switchboard, and as soon as I explained that I would like to speak with someone who could teach their staff some manners, the phone was thrown down in my ear AGAIN.

I am horrified, shocked and appauled by the behavour of the staff. In all I spoke to 7 people and they ALL threw the phone down on me.

HOW DISRESPECTFUL AND UNPROFESSIONAL............ and they expect people to pay them???????????????????????? What a cheek.

1 Star is FAR TOO MUCH. Their staff should be educated in telephone etiquette or close their doors.

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Replies (1)
Shapiro Shaik Defries & Associates
Shapiro Shaik Defries & Associates's reply17 May 2023, 09:08
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    Good day,

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