BILLED INCORRECTLY BY HOMECHOICE & Shapiro Shaik Defries and Associates

Hello Peter

In 2021 I ordered a 17 piece comforter set from Home Choice with parcel number ***9. The parcel arrived with the mink blanket at Warden Street, Sasolburg 1947, upon unboxing the parcel, I discovered that the 17 piece was a wrong order with poor quality and I returned it back a few days later (the driver came to pick it up from the address it was delivered to), keeping only the blanket. I then paid for the blanket in full but I'm still getting calls to pay for the 17 piece. Homechoice escalated the case to a debt collectors company called Shapiro Shaik Defries and Associates. The company keeps contacting me asking me to pay the returned items that amount to R2250. I told the company that these items were returned and even Homechoice confirmed with me that indeed the items were returned to them.

Shapiro Shaik Defries and Associates then asked me to email them a written sworn affidavit stating my story and a certified copy of my ID that is signed 5 times. Indeed I sent the those documents in February 2023 but still the case hasn't been resolved. Shapiro Shaik Defries and Associates still keep on calling me demanding me to pay for products that I didn't purchase and even though I have sent sworn affidavits telling countles times that I have been billed incorrectly.

Can you please help with this issue be resolved as soon as possible as it has now affected my credit score and dented my credit image.

Regards Simphiwe