Bad service

Recieved a misscall i have been handed over by multichoice i should call them back on this number *** everytime i get hold of customer service that cannot help me and tell me they will contact me back and cannot give me information about the handover of multichoice i would like to know where or what or how have i been handed over as for dstv u dont pay u dont watch i havent watched dstv for almost 6months as Financially due to covid i couldn't afford it anymore now where do i owe multichoice and why is this the first i hear of this and nobody is contacting me back like seriously