Bad Service

Hi, This company has the most unprofessional and *********** call centre agents in South Africa. I called them asking for settlement amounts last month, after a huge struggle, I got them, paid up the accounts. Three weeks later, I check my reports on credit Bureaus, the account is still reflecting a positive balance. I called them 3 times where speaking to the most *********** agents who will keep you holding for long time, when you ask why you are holding for so long the response is "just hold on ma'm.". This happened on several occasions, sometimes I was told old mutual took back the account. All I need is for you Ssda to update my information on credit bureaus nothing else. What is so difficult about that?